Refund Policy

This Refund Policy governs the conditions under which users of the online service smm-hub.com (the "SMM Hub" brand) may receive a refund for social media promotion services — followers, likes, views and comments for Instagram, TikTok, Telegram, YouTube, Twitch and other platforms. The services are provided by Individual Entrepreneur Volodymyr Volodymyrovych Romanskyi (Tax ID 3479800290, Kyiv Region, Ukraine). Payment is accepted by bank card, cryptocurrency and from the account balance; the currency is the Ukrainian hryvnia (UAH) unless another currency is shown on the payment page.

By using the service you confirm that you are at least 18 years old and agree to this Policy. The document operates in accordance with the laws of Ukraine, in particular the Law of Ukraine "On Consumer Rights Protection", the Law of Ukraine "On Electronic Commerce" and the Law of Ukraine "On Personal Data Protection".

To fulfil an order we collect only the necessary data: email, contact details and links to public profiles or posts. We never ask for the passwords to your accounts.

A refund is issued if an order cannot be fulfilled on our side for technical or other reasons attributable to the service. In particular:

• the service is unavailable or temporarily cannot be provided for the chosen platform;
• the order has not been launched into execution;
• the order was partially completed — in which case the cost of the unfulfilled portion is refunded.

Funds are returned via the same payment method used for the transaction (card payments — to the same card; IBAN transfers — to the account the transfer came from) or, at your request, to your account balance on the website. We review a refund request within 3 business days. After the circumstances are confirmed, funds are returned within 5–14 business days, depending on your bank and payment processor.

A refund is not issued in the following cases:

• the service has already been delivered in full or in the scope corresponding to the order;
• the order could not be fulfilled due to incorrect data provided by the client — a wrong link, a closed or private profile, a deleted post, a changed username, etc.;
• a decline in metrics (for example, unfollows or drops) occurred on the side of the social network itself.

Please note: once an order is launched, the process is automatic and cannot be cancelled. Carefully verify that all data is correct before payment. Minor risks of metric adjustments by the social networks are assumed by the client, as the operation of platform algorithms is beyond our control.

To submit a refund request, send an email to support@smm-hub.com or contact us on Telegram at (support is available around the clock, 24/7).

In your request, please include:

• the email used when placing the order;
• the order number or date and the name of the service;
• the link to the profile or post from the order;
• a description of the problem and the reason for your request.

We will review your request and notify you of the decision at the email address provided.

If you have a question about a payment, please contact our support team first — we reply within 24 hours and resolve requests within 3 business days. We keep records of order placement and fulfilment and provide them to the bank in the event of a payment dispute.

The use of someone else's or a stolen bank card, as well as other fraudulent actions, results in account suspension without a refund and may serve as grounds for reporting to the relevant authorities.

Payments are processed through reliable payment providers. We engage only the services required to deliver the service: card payments — licensed payment providers, cryptocurrency — Heleket, email — Mailgun, infrastructure and CDN — Cloudflare, support chat — including an AI assistant (Anthropic), analytics — Google Analytics. We do not share personal data with third parties for marketing purposes.

For any questions regarding refunds, orders or the operation of the service, please contact us:

• Email: support@smm-hub.com
• Telegram
• Phone: +380 63 063 44 00
• Support hours: around the clock, 24/7

Provider: Individual Entrepreneur Volodymyr Volodymyrovych Romanskyi, Tax ID 3479800290, Kyiv Region, Ukraine. Website: smm-hub.com.