This document is the official public offer (hereinafter the "Offer") of the Contractor to enter into a service agreement on the terms set out below. The Offer applies to the internet service smm-hub.com (the "SMM Hub" brand). The agreement is deemed concluded from the moment the Customer performs the actions described in Section 7 of this Offer (acceptance).
In this Offer the following terms are used: Contractor — Individual Entrepreneur Volodymyr Volodymyrovych Romanskyi, who provides the Services; Customer — a natural person aged 18 or over who accepts the terms of the Offer; Services — social media promotion services (followers, likes, views, comments, etc.); Website — the website smm-hub.com; Order — a request placed by the Customer for a specific Service.
The relations between the Parties are governed by the applicable laws of Ukraine, in particular the Laws of Ukraine "On Electronic Commerce" and "On Personal Data Protection".
The Contractor undertakes to provide the Customer with social media promotion Services in accordance with the Order selected by the Customer, and the Customer undertakes to accept and pay for such Services. The Services are provided for Instagram, TikTok, Telegram, YouTube, Twitch and other social networks presented on the Website.
The list, content, scope and cost of the Services are defined in the description of the relevant Service on the Website at the time the Order is placed. The Contractor has the right to change the range and prices of the Services; such changes do not apply to Orders that have already been paid.
To place an Order, the Customer selects a Service on the Website, provides the required information (in particular an email address and a link to a public profile or post) and makes payment. Payment can be made by Visa or Mastercard bank card, Apple Pay or Google Pay — via licensed payment providers; by bank transfer to the Contractor's account (IBAN) — using the details, the QR code or the “Pay in your banking app” button on the order payment page, or by topping up the balance in the personal account; by cryptocurrency — via the Heleket service; or from the internal account balance. The payment currency is the Ukrainian hryvnia (UAH) unless another currency is shown on the payment page. Prices on the Website are in UAH and are final: the Contractor pays the single tax and is not registered as a VAT payer. After payment, the Customer receives a confirmation by email. An Order is deemed paid once the funds are received.
Before payment, the Customer must independently verify the accuracy of all entered information (link, volume, type of Service). After payment and the launch of the Order, the fulfilment process is automatic and cannot be cancelled or changed.
The internal account balance is a prepayment for the Contractor's Services, not electronic money: it can only be used to pay for Services on the Website. An unused balance is refunded to the card used for the top-up upon request to support. Bonuses credited for top-ups cannot be withdrawn or exchanged for money.
The Contractor undertakes to: provide the Services in accordance with the description of the selected Order; provide support via the contact channels listed on the Website (email support@smm-hub.com, Telegram, available 24/7); ensure the confidentiality of the data provided by the Customer. The Contractor has the right to engage third parties (service suppliers, payment and technical processors) to fulfil the Order.
The Customer undertakes to: provide accurate and correct data for fulfilling the Order; pay for the Services in a timely manner; order Services only for their own accounts or with the account owner's consent; not use the Services for unlawful purposes (see Section 9). The Customer confirms that they provide links only to public profiles and posts and that the Contractor never requests passwords to the Customer's accounts. The Customer has the right to receive Services of proper quality and to contact support.
The Services are provided "as is". The Contractor is not liable for the actions of social networks, which operate under their own rules and beyond the Contractor's control. The Customer assumes the minor risk of natural drop-off (unfollows) on the part of social networks.
A refund is possible if the Order cannot be fulfilled by the Contractor — funds are returned by the same method used for payment (card payments — to the same card; IBAN transfers — to the account the transfer came from) or, at the Customer's request, to the internal account balance. A refund is not provided for Services that have already been performed, nor in the case of an error in the data provided by the Customer.
If the Customer has any questions about a payment, please contact our support team first: we reply within 24 hours and resolve requests within 3 business days. The Contractor keeps records of Order placement and fulfilment and provides them to the bank in the event of a payment dispute. Any fraud, in particular the use of someone else's or a stolen card, results in account blocking without a refund and may serve as grounds for contacting law enforcement authorities.
The Contractor under this agreement is:
To provide the Services and process payments, the Contractor engages third-party processors: card payments — licensed payment providers; cryptocurrency payments — Heleket; email delivery — Mailgun; infrastructure and CDN — Cloudflare; support chat on the website and in Telegram, including an AI assistant (Anthropic); web analytics — Google Analytics. Personal data is not shared with third parties for marketing purposes.
Acceptance (full and unconditional acceptance) of the terms of this Offer is deemed to be the placing and payment of an Order by the Customer on the Website. By performing these actions, the Customer confirms that they have read all the terms of the Offer, fully understand them and agree to them.
By placing an Order, the Customer confirms that they are at least 18 years old and have full legal capacity to enter into this agreement. The Contractor reserves the right to amend this Offer; the current version is always published on the Website, and continued use of the Website signifies the Customer's agreement with the updated terms.
The Services are provided electronically via the internet on the platform linked by the Customer; there is no physical delivery. The Services are available to Customers from any country except those listed in Section 9.
Estimated start times and delivery speed are stated in the description of each Service. An Order confirmation is sent to the Customer's email, and the status can be checked in the personal account or with the support team. If an Order has not started within the stated time, the Contractor expedites or restarts it; if the Order cannot be fulfilled, the Contractor refunds the payment in accordance with the Refund Policy.
The delivered quantity may exceed the ordered quantity by up to 10%; if less than ordered is delivered, the Contractor completes the Order or refunds the cost of the undelivered part. Where a guarantee is stated in the Service description, drops within the guarantee period are refilled at the Customer's request.
The Customer may not use the Services: for other people's accounts without the owner's consent; to harm third parties, commit fraud or mislead; for political campaigning; to promote unlawful content.
The Services are not provided to persons located in the Russian Federation, the Republic of Belarus or the temporarily occupied territories of Ukraine.
The Contractor may refuse or cancel an Order that violates these terms, with a refund.
SMM Hub is an independent service and is not affiliated with Meta (Instagram, Facebook, Threads), TikTok, Google (YouTube), Telegram, X, Twitch or other platforms, nor does it act on their behalf. Platform rules may restrict the artificial growth of metrics; the Customer assesses these risks independently.
TikTok
Instagram
Telegram
YouTube
Twitch
FaceBook
Threads
Twitter | X.com
SoundCloud
Spotify
Linkedin
Kick
Pinterest
Reddit
WhatsApp
Snapchat
Steam